Operations Manager

SALARY: $28.00-$37.00/Hour Location Flexible.

REPORTS TO: Chief Operations Officer

SUPERVISES: Team Leads, Clinic Support Staff

AREA OF RESPONSIBILITY: Supervises day to day operation of clinic, implementing clinic objectives, policies, and procedures. Responsible for personnel functions within delegated areas, hiring, termination, performance evaluation, timecard management and position development. Participate in customer service-related issues. Provides leadership and effective communication with staff and patients.

QUALIFICATIONS: High school diploma, two years medical office experience, supervising experience preferred. Computer knowledge and experience. Knowledge of scheduling for providers and supervising staff. Excellent communication and organization skills. Must have good reasoning abilities, excellent supervisory, customer service and teamwork skills. Ability to handle multiple projects, tasks, prioritize, and meet deadlines. Ability to work in fast-paced environment and use discretion/good judgment. Must maintain confidentiality relating to MVHC personnel, patients, and information which could result in proprietary damage to MVHC. Must possess current valid California or Oregon ID Card.

REQUIREMENTS AFTER HIRE:
Obtain current CPR card.
Clean and appropriate business attire.

DUTIES AND RESPONSIBILITES: Ensures high quality customer service stressing importance of office procedures and the accuracy in which they are performed. Role model in carrying out all office duties and communicates in a manner which stresses quality. Handles patient billing inquiries and complaints.

Liaison with medical and dental staff in providing professional, courteous, and prompt service to all patients from beginning to end of their appointment.

Works collaboratively with front and back-office staff to resolve provider scheduling and patient scheduling problems. Approves all overtime issues.

Supervises completion of yearly employee performance evaluations. When needed, counsels’ staff when behaviors or procedures are not meeting satisfactory standards.

Assists in interviewing and selecting applicants for hire. Orients, trains, and updates staff in proper policies and procedures. Supports new and existing staff when problems surface, working together for resolution.

Attends and actively participates in required meetings for the team and organization. Delegates staff member’s specific duties and follows up with staff to ensure that the duties are completed in a timely and satisfactory manner.

Performs other duties as assigned, demonstrating flexibility and willingness to do extra work as needed.

CUSTOMER CARE: A core value of Mountain Valleys Health Centers’ is our dedication to high-quality customer care. As a Community Health Center, our patients are our vitality; therefore, every patient will be treated accordingly.

At MVHC a customer is defined as but not limited to a patient, vendor, contractor, granting agency, community business, and employee. Customers will be treated with the utmost dignity and respect regardless of their socio-economic status, insurance type, job position, and/or race, etc. Discrimination is unacceptable and is grounds for immediate termination.

Every employee of MVHC will adhere to the Accountability Measures outlined either at the onset of employment or at the date of this signed job description. Should these expectations not be upheld, the employee understands that disciplinary action will be taken which could lead to immediate termination.

By signing this job description, the employee commits to providing the highest quality customer care and will strive to make each patient feel as though they are the only one.

PHYSICAL REQUIREMENTS: Sitting, standing, walking, bending/stooping, squatting/crouching, climbing, balancing, reaching, twisting/turning, pulling, stand up lifting to 30 pounds, speaking/hearing on phone and in person, reading, writing, close eye work, repetitive motion of hands, fine and gross manipulation, up/down and side/side hand motion, working with others, exposure to public/staff/physicians, fast work pace, frequent change, and frequent interruptions.