Dental Front Office

SALARY: $21.00-$27.00/Hour

REPORTS TO: Dentist

AREAS OF RESPONSIBILITY: The Dental Appointment Coordinator is directly responsible for customer service including receiving phone calls, making appointments, inputting and updating patient information into the computer system, pulling charts for the next scheduled business day, filing of charts and information including case plans,
posting of dental charges, make financial arrangements, follow-up of denied claims or unpaid claims, and is to be cross trained in all back office dental office procedures.

QUALIFICATIONS: High school diploma, two years experience or education in business and basic knowledge of computers. Ability to deal with people in a pleasant and
courteous manner, even under stressful conditions. Ability to work in a fast paced environment maintaining patient confidentiality and professionalism in a team-oriented
environment. Must maintain confidentiality relating to MVHC personnel, and information that could result in proprietary damage to MVHC. Must possess current valid California or Oregon drivers license and auto liability insurance.

REQUIREMENTS AFTER HIRE:
Obtain current CPR card.
Clean and appropriate business attire, surgical scrubs.

DUTIES AND RESPONSIBILITES: It is the dental appointment coordinator’s job to arrange coverage for the front desk at all times to ensure that patients and visitors arriving are greeted promptly upon arrival. Visitors and patients are to be addressed in a cordial, pleasant manner. Patients are to be made as comfortable as possible and let know that we are here to meet their needs. Alert medical staff immediately of any walk-in emergency. Ensure that the patient is properly registered in the computer system updating information in computer as well as in chart. Confirm all necessary information for patient’s
appointment is filed in chart. Collect and verify patient’s insurance information. Answer the phone in a timely, courteous manner and screen incoming calls. Taking of messages and delivering them in a precise manner. Notify dental staff of any walk-in or emergency requests. Schedule appointments attempting to keep a smooth patient flow. It is imperative that the dental receptionist confirm patient appointments daily and replace cancelled appointments to ensure business stability. Keep and maintain an up to date short notice call list and a cancellation list for both hygiene and DDS appointments. Request co-payments and share of costs from patients and confirm at the end of each day that receipts and charges balance. Submitting charge report to dentist for confirmation of
charges. Be punctual in arriving at work and regular in attendance so that all necessary duties can be accomplished by the end of the work day. Immediately notify Site Manager of
impending backlog of work on busy days. Attend all staff and department meetings as required. The dental appointment coordinator may be required to perform other duties as part of the clinic team.

CUSTOMER CARE: A core value of Mountain Valleys Health Centers’ is our dedication to high-quality customer care. As a Community Health Center, our patients are our vitality; therefore, every patient will be treated accordingly.
At MVHC a customer is defined as but not limited to a patient, vendor, contractor, granting agency, community business, and employee. Customers will be treated with the utmost dignity and respect regardless of their socio-economic status, insurance type, job position, and/or race, etc. Discrimination is unacceptable and is grounds for immediate termination.
Every employee of MVHC will adhere to the Accountability Measures outlined either at the onset of employment or at the date of this signed job description. Should these
expectations not be upheld, the employee understands that disciplinary action will be taken which could lead to immediate termination.

PHYSICAL REQUIREMENTS: Sitting, standing, walking, bending/stooping, squatting/crouching, climbing, balancing, reaching, twisting/turning, pulling, stand up lifting to 30 pounds, speaking/hearing on phone and in person, reading, writing, close eye work, repetitive motion of hands, fine and gross manipulation, up/down and side/side hand motion, working with others, exposure to public/staff/physicians, fast work pace, frequent change, and frequent interruptions.