Behavioral Health Case Manager

SALARY: $21.00-$27.00/Hour

Position will be split between Weed and Mt. Shasta Health Centers

REPORTS TO: Behavioral Health Director

POSITION SUMMARY:
Under minimal supervision, work independently and together with MVHC counselors and other community agencies to provide outreach and direct case management services to help clients achieve wellness and recovery goals.

AREAS OF RESPONSIBILITIY & ESSENTIAL DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.

1. Provide outreach and direct case management services in a professional and culturally competent manner to persons/families in which a serious mental illness is suspected or diagnosed. Case managers work together with counseling staff to:
• Initiate contact and establish positive rapport with clients/potential clients.
• Interview clients to identify areas of need, strengths, resources, and goals.
• Conduct mental status exams, provide crisis intervention, and obtain emergency care as needed
• Provide clients with empathy, encouragement, support, and facilitate problem solving.
• Help clients make use of their own strengths and resources in addressing their needs/goals.
• Assist clients in obtaining basic needs (i.e. food, clothing, shelter).
• Advocate for clients as needed to obtain housing, public benefits, and other community resources.
• Assist clients in obtaining and organizing medications.
• Help clients develop budgeting and money management skills.
• Coach clients regarding activities of daily living, social skills, and communication skills.
• Provide crisis intervention and coordinate emergency services as needed.
• Help client find other transportation resources.
• Assist clients in finding and using opportunities and resources to improve quality of life (e.g. education, employment, volunteering, recreation, etc.).
• Assist and Coordinate scheduling of appointments for Providers and tracking referrals to completion as needed.

2. Work creatively with other team members to implement a “whatever it takes” approach to support resilience, wellness and recovery among clients. This includes participation in team meetings, daily communications with team members, collaborative problem solving and advocacy.

3. Complete documentation of interactions, assessments, interventions, and services provided on a daily basis.

4. Build collaborative relationships with MVHC staff, social service providers, schools, employers, emergency service personnel, and other community agencies and individuals.

5. Improve quality of services provided at MVHC by developing and sharing knowledge and expertise about community resources, public benefits programs, work/volunteer opportunities, etc., with other staff.

6. Increase professional competence by participating in available training opportunities.

7. Participate in short and long term planning and development of agency programs.

8. Attend weekly team meetings, and other meetings as appropriate.
9. Other projects and tasks as assigned.
10. Become familiar and efficient utilizing MVHC’s EMR and tracking systems.

SUPERVISORY RESPONSIBILITIES:
This job has no direct supervisory responsibilities but is responsible for delegating tasks to the appointment coordinator and will provide feedback on support staff performance to Behavioral Health Director or other supervisors as requested.

BEHAVIORAL STANDARDS:
1. Adheres to Policies & Procedures
2. Participates in team systems
3. Performs duties ethically
4. Maintains client confidentiality
5. Demonstrates ability to re-prioritize duties as the need arises
6. Uses time efficiently
7. Be responsible for co-workers & client satisfaction
8. Displays flexibility in accepting, changing or carrying out assignments
9. Maintains a neat, clean & safe work environment throughout the facility
10. Performs job duties in a quality manner

QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Must have B.S. degree in social work or related study, or the equivalent in related work experience.

Certificates and Licenses:
CPR certificate preferred. Must have current and clean CA driver's license.

Language Ability:
Must have excellent communication skills; Ability to speak publicly and one-on-one in an effective and persuasive manner; Ability to read, write, analyze, and interpret complex documents; Ability to respond effectively to the most sensitive inquiries or complaints.


Math Ability:
Must have intermediate math skills sufficient enough to help clients develop budgets and manage personal finances. This includes basic abilities to add, subtract, multiply, and divide.

Reasoning Ability:
Must have very high reasoning skills; Ability to assess mental status and determine needs for emergency interventions or other forms of care; Ability to define problems, collect information, establish facts, and draw valid conclusions.

Computer Skills:
To perform this job successfully, an individual should have knowledge good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software.

Equipment Skills:
Proficient with standard office equipment including computers, copiers, fax machines, printers, multi-line telephone systems. Must be an experienced driver and comfortable driving with passengers.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an indoor business office environment and health clinic, a vehicle for transporting clients, other agency office settings, schools, and the homes of patients. The noise level in the work environment is usually moderate with normal business office, computer and printer noise.

PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee will frequently stand, walk, sit, use hands to write, and reach with hands and arms. Employees may occasionally climb or balance, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance. Employees must regularly utilize close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

CUSTOMER CARE:
A core value of Mountain Valleys Health Centers’ is our dedication to high-quality customer care. As a Community Health Center, our patients are our vitality; therefore, every patient will be treated accordingly.

At MVHC a customer is defined as but not limited to a patient, vendor, contractor, granting agency, community business, and employee. Customers will be treated with the utmost dignity and respect regardless of their socio-economic status, insurance type, job position, and/or race, etc. Discrimination is unacceptable and is grounds for immediate termination.

Every employee of MVHC will adhere to the Accountability Measures outlined either at the onset of employment or at the date of this signed job description. Should these expectations not be upheld, the employee understands that disciplinary action will be taken which could lead to immediate termination.