Your Health Home in Rural Northeastern California


March 2020

Now offering virtual visits with Mountain Valleys Health Centers’ providers!!! Your health is our priority! We want to make it as easy as possible for our patients to receive care during this crazy time.  Whether you have symptoms of corona or you need to get your medication refilled please reach out and see if a virtual visit is for you.  If you are interested in being enrolled with the online platform for healthcare visits, please call one of our health centers below to be enrolled.  PLEASE NOTE: This is not for emergency visits. Please go to your local ER for emergencies.








The following information is from,

The California State Public Health Officer and Director of the California Department of Public Health is ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors.

Read the Executive Order (pdf)

See the list of Essential Critical Infrastructure Workers (pdf).

*Updates to this list of Essential Critical Infrastructure Workforce may be issued periodically, with the most recent updates reflected in blue text.

Frequently asked questions

When does the stay at home order go into effect and how long will we stay home? What areas of the state are covered?

The order went into effect on Thursday, March 19, 2020. The order is in place until further notice. It covers the whole state of California, and it exempts activity as needed to maintain continuity of operation of the federal critical infrastructure sectors, critical government services, schools, childcare, and construction, including housing construction.

What can I do? What’s open?

Essential services will remain open, such as:

  • Gas stations
  • Pharmacies
  • Food: Grocery stores, farmers markets, food banks, convenience stores, take-out and delivery restaurants
  • Banks
  • Laundromats/laundry services
  • Essential state and local government functions will also remain open, including law enforcement and offices that provide government programs and services.

What’s closed?

  • Dine-in restaurants
  • Bars and nightclubs
  • Entertainment venues
  • Gyms and fitness studios
  • Public events and gatherings
  • Convention Centers
  • Hair and nail salons

Can the Order be changed?

Yes. The State Public Health Officer may issue orders as needed – for example if more information emerges about the public health situation – and issue new orders and directives as conditions warrant.

How does this order interact with local orders to shelter in place? Does it supersede them?

This is a statewide order.

Business and taxes

What businesses and organizations are exempt?

Businesses and organizations that provide critical infrastructure for the state are exempted, including health care and public health, public safety, food and agriculture and media. See the full list of exempt sectors (pdf).

I run/work at an exempted business or organization, as defined by the Order. Do I need to get an official letter of authorization from the state to operate?

No. If your business or organization is in the list of exempt sectors, it may still operate. You do not need to obtain any specific authorization from the state to do so.

Do I need to pay my taxes?

Yes, state and federal deadlines have been extended. All state taxes are now due on July 15.

Schools and childcare

My school is providing free grab-and-go meals and childcare. Are those still open?

Yes. It is essential to keep children fed and educated. School employees should report to work and focus on distance learning, school meals, and childcare/supervision.

Are daycares still open? Can my babysitter still come to the house?

Yes. Daycares are still open, but only for children of parents working in essential sectors. Daycare centers that remain open should employ heightened cleaning and distancing requirements. Babysitters may also come to the house to care for minors of parents working in essential sectors.

Health care and helping sick relatives

What if I need to visit a health care provider?

If you are feeling sick with flu-like symptoms, please first call your doctor, a nurse hotline, or an urgent care center.

If you need to go to the hospital, call ahead so they can prepare for your arrival. If you need to call 911, tell the 911 operator the exact symptoms you are experiencing so the ambulance provider can prepare to treat you safely.

What about routine, elective or non-urgent medical appointments?

Non-essential medical care like eye exams, teeth cleaning, and elective procedures must/should be cancelled or rescheduled. If possible, health care visits should be done remotely.

Contact your health care provider to see what services they are providing.

May I still go out to get my prescriptions?

Yes. You may leave their homes to obtain prescriptions or get cannabis from a licensed cannabis retailer.

Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?

Yes. Be sure that you protect them and yourself by following social distancing guidelines such as washing hands before and after, using hand sanitizer, maintaining at least six feet of distance when possible, and coughing or sneezing into your elbow or a tissue and then washing your hands. If you have early signs of a cold, please stay away from your older loved ones.

Can I visit loved ones in the hospital, nursing home, skilled nursing facility, or other residential care facility?

Generally no. There are limited exceptions, such as if you are going to the hospital with a minor who is under 18 or someone who is developmentally disabled and needs assistance. For most other situations, the order prohibits non-necessary visitation to these kinds of facilities except at the end-of-life. This is difficult, but necessary to protect hospital staff and other patients.

Outdoor recreation

Can I still exercise? Take my kids to the park for fresh air? Take a walk around the block? Walk my dog?

Yes. So long as you are maintaining a safe social distance of six feet from people who aren’t part of your household, it is ok to go outside for exercise, a walk or fresh air. Gyms are closed.

Does this order affect hiking? State Parks?

No, you may still go outside so long as you practice social distancing of six feet. California State Parks have closed indoor facilities and campgrounds, but trails and outdoor spaces are still open. Spending time outdoors can lead to a number of overall health and wellness benefits like lessening anxiety, boosting creativity and getting your vitamin D. If you decide to make a trip, remember to keep social distance.

For information on National Parks, please visit their website here.


Can I walk my dog? Take my pet to the vet?

You can walk your dog. You can go to the vet or pet hospital if your pet is sick. Remember to distance yourself at least six feet from other pets and owners. H

Dear Dental Patients,

To keep our valued patients and communities as safe as possible during this time, we are closing our Big Valley, Burney, and Butte Valley Dental Centers. The closure date is effective March 18, 2020 and will remain in effect until March 31, 2020. We will tentatively re-open on April 1, 2020. This precautionary standard was at the advisement of the California Dental Association’s recommendation due to the coronavirus. We care deeply about our patients, our staff, and our communities. We are sorry for this inconvenience. We have been calling patients to cancel appointments and the overwhelming response of kindness has been truly remarkable. We will keep you updated as we know more. If patients have dental related concerns or questions they can call Big Valley Dental at (530) 999-9011 from 8 am – 12 pm.

Thank you!!!

For further information and updates, please follow us on our facebook page.


Most everyone is now aware of the growing concern about the coronavirus pandemic. Mountain Valleys Health Centers (MVHC) is preparing, as are many other facilities. As things continue to change, daily, and sometimes hourly, we are adapting our plan. The basics are hand hygiene, social distancing, and staying home if you are sick. Currently, the CDC asks that patients who are ill with flu-like symptoms to self-isolate and stay home. In most cases, healthy children and adults will fight the coronavirus without treatment, much like having the flu, influenza. The intent behind self-isolation is to prevent the further spread of this virus.Testing supplies are in very high demand but very short supply. MVHC does NOT currently have testing supplies to test for COVID-19.

The supplies we had were limited. We are working with public health to get needed supplies for the near future. We are working with our local health departments as well as hospitals to create centralized testing stations. As we progress with preparation, we will update our website, social media, and Patient Portal. Please be patient, calm, and stay prepared at home. If you are a patient who takes chronic medication, now is a good time to pick up a refill from your pharmacy. Please contact the pharmacy for the refill, and if you are without refills, please contact your clinic.

It is a scary time and there are many questions and concerns. We are here to support you and your families. If you have questions, we are here to help. Be sure to like us on Facebook to get the quickest updates. Remember the most important things: hand washing, social distancing, and staying home if you are sick.

Helpful links:


California Department of Public Health

Lassen County Public Health Department

Modoc County Public Health Department

Siskiyou County Public Health Department

Shasta County Public Health Department

2-1-1 NorCal

Mountain Valleys Health Centers Facebook

Shannon Gerig, CEO