Even after regular clinic hours have ended, patients still have the ability to contact a nurse with health-related questions. Patients can call any of the five Mountain Valleys Health Centers locations: Big Valley, Burney, Butte Valley, Fall River, & Tulelake. Mountain Valleys Health Centers offers this service through Partnership Health Plan and Team Health Medical Call Center. A patient can speak with a Registered Nurse simply by calling any MVHC phone number; easy prompts will direct your call to the appropriate system.
The RN will provide primary care assessment, health information, home treatment advice, or advise you to go to an Emergency Department. The RN will also fax a report to your MVHC Primary Care Provider and staff will follow up to ensure your problem has been resolved. Both Partnership and Team Health nurses are HIPAA compliant and patient information exchange is handled within the strictest guidelines. They are also dedicated to quality service which aligns with our commitment to community wellness.